Please Note: It is the responsibility of our clients to familiarize themselves with how RPM Operates.

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To be fair to everyone...

RPM Refunds/Credits/Transfers - applies to all Programs/Leagues/Academies:

RPM Hockey Company and Pacific Rim Hockey Academy reserve the right to deny a registration, application or a request for a refund, transfer or a credit. This also includes medical requests.

Refund - A request for refund will only be considered should RPM be able to replace your player with a new player. Should a refund be provided it is subject to a $50 fee to RPM (credit card fees & administration) if RPM cannot find a replacement RPM may deny your request for a refund in its entirety. RPM will make all reasonable effort to try to replace your player with a new player to take his place.

Spring 3 on 3 Individuals - Once Individuals are placed on teams, any request to withdraw or transfer is only considered if the spot is filled and will be charged a $50 admin fee.

For Summer camps - there are no refunds after June 30. Any request for a Credit will be subject to a $25 admin fee if RPM is able to find a participant replacement.

Hockey Academies - The Deposit is refundable up to May 31, but a request must be made via email to [email protected] by May 31 to obtain a refund (minus $25 admin fee). Any withdrawals after Sept 1, will be pro-rated based on Administrative approval. Any withdrawals after the 1^st of each month are charged for that month. For ex: withdraw Oct 10, Oct payment is not refundable. If your child is injured or unable to participate in the Hockey Academy, it is the parents responsibility to contact [email protected] to adjust payments if applicable.

Credit - Should a credit be provided it must be used within one calendar year.

Transfers - A request to transfer from one program to another or from one season to another are subject to a $25 fee to RPM for administration. Any transfers granted must be used within one calendar year.

Please Note: RPM is not responsible for the selections you make regarding our schools. RPM is also not responsible for those who double book themselves or their children, miss our programs due to their own schedule or timetable conflicts/errors. 

RPM has to purchase arena ice in advance of our programs and that ice isn't refundable or able to be cancelled. We also make commitments to instructional staff, equipment, soft goods and administration based on the numbers registered for each program. For that reason RPM reserves the right to deny a request for a refund.

Terms & Conditions: 

This information, material and content provided in the pages of the Site (the "Information") may be changed at any time without notice. Changes may be made to our operating guidelines, terms and policies at any time without notice by updating this posting. 

RPM Program Design, Delivery & Policies.

RPM reserves the right to modify our program design & policies as needed this applies to our programs, leagues academies and administration.  RPM will make every effort to provide programs as originally planned. We recognize that there may be instances out of our control that may require us to adjust program start dates and times. It is RPM's goal to work within these changes and provide the services as best we can. Example reducing a program or league and client fees from 12 - 10 - 8 weeks depending on available ice.

Communication with RPM - Please email our office - don't phone

RPM is a large and busy company routinely working with hundreds of players each week. RPM's communication policy is in written format only. RPM requires all communication in writing this provides clarity for everyone involved. If you need to communicate with RPM please email us at the following:

General Inquiries - [email protected], Administration - [email protected]                    RPM Hockey Company - [email protected]

Registering for our programs: RPM has one method of registration online.   

Placement in our programs is not guaranteed until full payment has been received by our office. Payment arriving on time is the responsibility of the Parent or Guardian, RPM is not responsible for delays of any kind.  Incomplete, partial and non paid registrations run the risk of being replaced by paying customers. RPM does not agree to hold a spot for parents and players upon verbal communication, emails or voice mail, only those participants who register online and pay in full will be guaranteed placement within our programs.

When attending RPM sessions Parents are required to remain at the facility until they are sure RPM staff are onsite. Once the RPM staff are onsite RPM will accept responsibility for the participants during the session. Parents are encouraged to remain on the premises during all RPM sessions and Parents accept responsibility for their child(ren) once their session ends. 

Complete the online registration in detail. Select the school(s) of your choice. Payment-credit card  

Registrations are accepted on a first come first served basis. For that reason RPM accepts Visa, Master Card and American Express and e-transfer.

Communication: All communication is provided via email when registering be sure to provide an email that you can access at any time. All RPM/Academy communication will be provided in email format. We are not responsible for the email address you choose. Emails may be sent from our office at any time for that reason it is the responsibility for the client to determine when and how best to retrieve these emails. RPM/Academy cannot be responsible for your Junk mail or spam folders which may re-direct our correspondence.

Online Registration and Payment must be received by our office prior to the start of the Hockey Program (s) NO EXCEPTIONS.   Players will not be permitted on the ice the first session without online registration and payment in full.

Picking Up & Dropping off Children

We require players to be on time and ready for each on ice and off-ice session. Players should arrive with ample time to get dressed and be ready for the start of each session.

RPM is responsible for the children once they step on to the ice. It is the parents responsibility to supervise their children prior to the start of the class and immediatly following the session once the players step off the ice.

Parents must confirm that our staff are on site and in place before leaving your child at the rink. Do not drop your child off without confirming the instructional staff are in attendance.

It is strongly recommended that all parents remain onsite during their child's participation in our programs. If a parent is unable to stay it is strongly recommended that you have a parent who is onsite monitor your child.

Confirmations: 

Registrations will be confirmed via email by RPM once payment has been received & processed.

Reminders & Schedules: 

Detailed schedules will be sent prior to the program start date, it is the responsibility of the participant to ensure they know the start times of the programs they are registered in.

Receipt: 

You can access your receipts anytime by logging into your account and clicking on 'Billing'. Your cancelled cheque(s) or credit card statement is also your receipt.

Fees: 

All fees are in Canadian dollars.

Participants

Player Conduct: 

RPM reserves the right to deny a registration or remove a player from our programs and services for conduct unbecoming. The well being and safety of all participants in our programs is a priority. A participants failure to conduct him/herself in an appropriate safe manner will result in removal from our programs. RPM will determine what we consider inappropriate or unsafe. RPM reserves the right to decide wether a refund is appropriate for those removed from our programs.

Player Movement: 

Occasionally we will have parents who place their children in the wrong program and need to be transferred to a more suitable program. A request to move to a more suitable program must be made prior to the start of the second class no exceptions. RPM cannot guarantee that we will be able to transfer you from one program to the next.

Program Selection

Please Note: RPM is not responsible for the selection you make regarding our schools. RPM is also not responsible for those who miss our programs due to their own schedule or timetable errors. Furthermore it is the parents responsibility to notify our office should their child stop participating in the registered program for any reason.

Grouping of Players

RPM reserves the right to cancel any hockey school(s), re-group or re-schedule players based on ability and enrollment. RPM offers programs tailored to meet the specific needs of C level (Recreational) and Rep level (Upper ended/advanced) players. Please give careful consideration to the program(s) you select for your player.

We require players to be on time and ready for each on ice session. Players should arrive with ample time to get dressed and be ready for the start of each session.

Promotional Videos or Photos

Please Note - RPM Hockey Company Ltd. reserves the right to use any photos/video footage taken during our programs for advertising and/or instructional purposes. If for any reason you don't want to be included please let our staff know.

Privacy Policy

RPM Hockey Company & Pacific Rim Hockey Academy provides client confidentiality under no circumstances will we release any information to a 3rd party entity for any reason.

Disclaimer 

Those who register for our programs agree to the terms below.

We the applicant and his/her parents or guardians agree that RPM Hockey Company Ltd. it’s owners, directors and instructors along with the ice arena, recreational facility and it’s employees are not liable for nor held responsible for any incident or loss however caused and agree to release same from all claims or damages. We further agree that the applicant has no medical problems and is in good physical health and that we will be responsible for all medical and dental claims and/or insurance. RPM Hockey Company Ltd.reserves the right to use any photos taken during the programs for advertising and/or instructional purposes. Players are expected to conduct themselves in an appropriate manner at all times failure to do so could result in removal from the schools. Parents agree to familiarize themselves with RPM Policies & Procedures.