Note: It is the responsibility of our clients to familiarize themselves with how RPM Operates.  

To be fair to everyone...

Please Note: Clients are encouraged to carefully review our programs and specifics before registering. RPM clients who register for our programs are expected to attend. Policies have been put in place to help keep our operation consistent when dealing with clients. Please don't ask us to make exceptions and expect RPM to contradict or comprimise our policies to suit your individual needs. Staying true to our policies allows RPM to treat all clients consistently, fairly and with respect.

Player/Parent/Team Conduct: 

RPM reserves the right to deny an individual or team registration or application. RPM reserves the right to remove a player/parent/team from our programs and services for conduct unbecoming or failure to abide by RPM's guidelines, rules and registration policies. 

The well being and safety of all participants in our programs is a priority. A participant/parent/Teams failure to conduct him/herself in an appropriate safe manner or failure to follow RPM's policies and guidelines will result in removal from our programs, academies & 3on3 League Play.

RPM will determine what we consider inappropriate or unsafe. RPM reserves the right to decide wether a refund is appropriate for those removed from our programs & services or failure to follow RPM's policies, rules and/or guidelines.

Refunds & Credits - applies to all Programs:

As with all businesses RPM incurs upfront expenses to provide our services. RPM makes commitments to facility ice, instructional staff, equipment and administration.

Clients who register for our programs are holding a spot within the program. It is unfair to hold a spot have RPM turn away other interested clients and then withdraw from the program with little or no notice which impacts our ability to deliver our services.

For that reason, RPM requires clients to provide us with adequate notice of their withdrawal. This may provide RPM with an opportunity to fill a vacated spot.

Note-RPM Hockey Company reserves the right to deny a registration, application or a request for a refund or credit. This also includes medical requests.

Program Refund – RPM requires a 10-day minimum notice of a program withdrawal from the start date of the program to provide a refund less our administration fee of $50 (credit card & administration fees)

Credit – Those who withdraw from our program and don’t provide RPM with the 10-day minimum notice of withdrawal will not receive a refund but may be offered a credit to be used within one calendar year. This is done at the discretion of RPM’s administration and not a given.

RPM reserves the right to deny a refund or credit for situations we deem unreasonable.

RPM is not responsible for the selections you make regarding our programs.

RPM is not responsible for those who double book themselves or their children or have schedule conflicts or forget to attend our programs.

It is the client’s responsibility to know the start dates, times and locations of the program they have selected.

Thank you for your understanding….

Hockey Academies - Semester 1/Linear: Deposit is refundable up to May 31, but a request must be made via email to [email protected] by May 31 to obtain a refund (minus $25 admin fee). Any withdrawals after Sept 1, will be pro-rated based on administrative approval. Any withdrawals after the 1st of each month are charged for that month. For ex: withdraw Oct 10, Oct payment is not refundable. If your child is injured or unable to participate in the Hockey Academy, it is the parents’ responsibility to contact [email protected] to adjust payments if applicable.
Semester 2: Deposit is refundable (minus admin fee) up to Oct 31 but request must be made via email to  [email protected]

Terms & Conditions: 

This information, material and content provided in the pages of the Site (the "Information") may be changed at any time without notice. Changes may be made to our operating guidelines, terms and policies at any time without notice by updating this posting. 

RPM Program Design, Delivery & Policies.

RPM reserves the right to modify our program design & policies as needed this applies to our programs, leagues academies and administration.  RPM will make every effort to provide programs as originally planned. We recognize that there may be instances out of our control that may require us to adjust program start dates and times. It is RPM's goal to work within these changes and provide the services as best we can. Example reducing a program or league and client fees from 12 - 10 - 8 weeks depending on available ice. Adjustments to start times.

Communication with RPM - Please email our office - don't phone

RPM is a large and busy company routinely working with hundreds of players each week. RPM's communication policy is in written format only. RPM requires all communication in writing this provides clarity for everyone involved. If you need to communicate with RPM please email us at the following:

General Inquiries - [email protected]

Administration - [email protected]                   

RPM Hockey Company - [email protected]

Registering for our programs: RPM has one method of registration - online.   

Placement in our programs is not guaranteed until full payment has been received by our office. Payment arriving on time is the responsibility of the Parent or Guardian, RPM is not responsible for delays of any kind.  Incomplete, partial and non paid registrations run the risk of being replaced by paying customers. RPM does not agree to hold a spot for parents and players upon verbal communication, emails or voice mail, only those participants who register online and pay in full will be guaranteed placement within our programs.

When attending RPM sessions Parents are required to remain at the facility until they are sure RPM staff are onsite. Once the RPM staff are onsite RPM will accept responsibility for the participants during the session. Parents are encouraged to remain on the premises during all RPM sessions and Parents accept responsibility for their child(ren) once their session ends. 

Complete the online registration in detail. Select the school(s) of your choice. Payment-credit card  

Registrations are accepted on a first come first served basis. For that reason RPM accepts Visa, Master Card and American Express and e-transfer.

Communication: All communication is provided via email when registering be sure to provide an email that you can access at any time. Make sure your account is Subscribed if your account is unsubscribed you will not receive any RPM Communication. All RPM/Academy communication will be provided in email format. We are not responsible for the email address you choose. Emails may be sent from our office at any time for that reason it is the responsibility for the client to determine when and how best to retrieve these emails. RPM/Academy cannot be responsible for your Junk mail or spam folders which may re-direct our correspondence.

Online Registration and Payment must be received by our office prior to the start of the Hockey Program (s) NO EXCEPTIONS.   Players will not be permitted on the ice the first session without online registration and payment in full.

RPM Communication

If you suspect you are not getting RPM correspondence you can do/check the following:

1) Make sure your account has an email attached that you can access at all times - not just a work email. You can also add an 'alternate email' and both will get the correspondence.

2) check your junk mail or spam folder.
3) Make sure your RPM account is 'subscribed' if you are unsubscribed you will not receive RPM correspondence.

If you think you are not receiving our emails or suspect that you have missed communication, it may be due to being unsubscribed. If you go to MYRPM and click on 'settings' and scroll to the bottom, you will see a box, 'Tell me about occasional promotions for RPM Programs, Leagues and Academies'You need to check that box and update your account you are then subscribed and will receive our communication. If the Box is left unchecked you are unsubscribed and will not receive any RPM communication.

Also check your junk or spam folders on your computer depending on your settings you might find our emails in there. To correct simply select the email and mark it as not junk and our emails will stay in your in box.

Confirmations: 

Registrations will be confirmed via email by RPM once payment has been received & processed.

Reminders & Schedules: 

Detailed schedules will be sent prior to the program start date, it is the responsibility of the participant to ensure they know the start times of the programs they are registered in.

Checking your Program Start Dates & Times

RPM purchases ice 6 months ahead of time and the ice arenas will sometimes adjust the ice we get. If you are unsure of the start dates & start times:

Click on the Program of interest, click on the 'Dates & Locations' tab, click on the specific Dates & Age group of the program and another box opens up and you click 'View Schedule' to see the specific days/times.

Do not print refer to or use the printable schedule option as it does not work.

Receipt: 

You can access your receipts anytime by logging into your account and clicking on 'Billing'. Your cancelled cheque(s) or credit card statement is also your receipt.

Fees: 

All fees are in Canadian dollars.

Parents & Participants

Picking Up & Dropping off Children

We require players to be on time and ready for each on ice and off-ice session. Players should arrive with ample time to get dressed and be ready for the start of each session.

RPM is responsible for the children once they step on to the ice. It is the parents responsibility to supervise their children prior to the start of the class and immediatly following the session once the players step off the ice.

Parents must confirm that our staff are on site and in place before leaving your child at the rink. Do not drop your child off without confirming the instructional staff are in attendance.

It is strongly recommended that all parents remain onsite during their child's participation in our programs. If a parent is unable to stay it is strongly recommended that you have a parent who is onsite monitor your child.

Player/Parent/Team Conduct: 

RPM reserves the right to deny an individual or team registration or application further RPM reserves the right to remove a player/parent/team from our programs and services for conduct unbecoming or failure to abide by RPM's guidelines and registration policies.

The well being and safety of all participants in our programs is a priority. A participant/parent/Teams failure to conduct him/herself in an appropriate safe manner or failure to follow RPM's policies and guidelines will result in removal from our programs, academies & 3on3 League Play.

RPM will determine what we consider inappropriate or unsafe. RPM reserves the right to decide wether a refund is appropriate for those removed from our programs & services or failure to follow RPM's policies and/or guidelines.

Player Movement: 

Occasionally we will have parents who place their children in the wrong program and need to be transferred to a more suitable program. A request to move to a more suitable program must be made prior to the start of the second class no exceptions. RPM cannot guarantee that we will be able to transfer you from one program to the next.

Program Selection

Please Note: RPM is not responsible for the selection you make regarding our schools. RPM is also not responsible for those who miss our programs due to their own schedule or timetable errors. Furthermore it is the parents responsibility to notify our office should their child stop participating in the registered program for any reason.

Grouping of Players

RPM reserves the right to cancel any hockey school(s), re-group or re-schedule players based on ability and enrollment. RPM offers programs tailored to meet the specific needs of C level (Recreational) and Rep level (Upper ended/advanced) players. Please give careful consideration to the program(s) you select for your player.

We require players to be on time and ready for each on ice session. Players should arrive with ample time to get dressed and be ready for the start of each session.

Promotional Videos or Photos

Please Note - RPM Hockey Company Ltd. reserves the right to use any photos/video footage taken during our programs for advertising and/or instructional purposes. If for any reason you don't want to be included please let our staff know.

Privacy Policy

RPM Hockey Company & Pacific Rim Hockey Academy provides client confidentiality under no circumstances will we release any information to a 3rd party entity for any reason.

Disclaimer 

Those who register for our programs agree to the terms below.

We the applicant and his/her parents or guardians agree that RPM Hockey Company Ltd. it’s owners, directors and instructors along with the ice arena, recreational facility and it’s employees are not liable for nor held responsible for any incident or loss however caused and agree to release same from all claims or damages. We further agree that the applicant has no medical problems and is in good physical health and that we will be responsible for all medical and dental claims and/or insurance.

RPM Hockey Company Ltd. reserves the right to use any photos taken during our programs, academies or league play for advertising and/or instructional purposes.

Players/Parents/Teams are expected to follow RPM's policies, guidelines and to conduct themselves in an appropriate manner at all times failure to do so could result in removal from the programs, schools academies and 3-3 Team/League Play. Parents agree to familiarize themselves with RPM Policies & Procedures.